Two Business Lessons from My Time as a Travel Agent

Having been a traveller all my life, I thought it might be fun to own a travel agency. Alongside the wonderful adventures I enjoyed during those years, which included spending a night on Richard Branson’s Necker Island, I did learn a couple of very valuable business lessons I’ve never forgotten. Lesson #1 – Say NO To The Difficult Client BEFORE They Hire You One day we had a client who was proving difficult. Our job was to be the agent, i.e. stand between our client and the tour operator, helping our client to choose the holiday which would be perfect for her and […]

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Business Lessons My Clients Teach Me: Decisions, Decisions

We are wiser than we know. Each week I like to share a round-up of the wisdom I have learned from my clients. Here’s this week’s (so far!): Decisions, decisions. “I have made a decision” – when a client says that, I really appreciate the energy behind it. It’s not just the decision made and the feeling of having done that, it’s the knowing that we are decisive and can stop that energy drain of humming and ha-ing. Doesn’t mean thinking through everything isn’t important. But so is the decision to know when you’ve done enough of that. Making a […]

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Business Lessons My Clients Teach Me: Plan Big

More lessons I learned this week from my Club 100 clients: When others notice your sparkly eyes, you are doing something right. Keep doing it. When you feel the need to rebel and jump off the track for a bit of a skive, do it! Then get straight back on again, for the win. Every time you fall off or jump off, get back on. Take lots of refreshing time off. All work and no play makes us dull and uncreative. And drained. Do something which makes you go “GULP!” every now and again. Plan big. We can always adjust […]

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Business Lessons For Entrepreneurs

Some weeks the business lessons come thick and fast. Despite having been in business for myself for nearly forty years, I still continue to learn every day. There’s no such thing as being “done”, knowing everything you need to know. Everything changes all the time, we have to keep flexible and with at least one eye open for opportunity. Here are a dozen business lessons which have shown up recently for me and my colleagues and clients. 1. Look after you, because without you there is no business. If it’s been a while since you’ve had a proper holiday, or […]

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