Here’s what my client said: “You have given me much confidence. Thank you.“
Doesn’t look like much, does it? So small I almost missed it for a couple of reasons. First off, it’s only eight words and it sounds like a throwaway remark. It’s always nice to get a thank you, but this isn’t about me. It is about good listening and good noticing but – at the point this arrived in my inbox at 5.30 tonight – it was the 152nd email I had received so far today out of 165 and still counting.
So I could very easily have missed those eight little words and yet, they are telling me something so important about my client. This is a woman who spoke in public to a Government enquiry last week and will be on BBC radio next week. Who could know she feels lacking in confidence? These eight words tell me what she has to put herself through to do that for the sake of her business and her mission. They tell me how to be with her. How to support her. How she sees herself. Her truth. And her new-found confidence will continue to increase because she was clever enough to spot it herself, and bring it to my attention.
It just goes to show how a coach has to focus, to listen with laser-like intensity and to love her clients enough, especially when I take confidence for granted to some extent. And yet I also know the things we go through which can knock our confidence. But the truthful person that I am would never build up false confidence in a client. I appreciate them for what they are, more golden than they initially appear to themselves.
My client can build on this and that’s very exciting indeed. For both of us.