I sprang out of bed at 0815 this morning because I was expecting a tradesman, long appointed, at 0830. I think its fair to assume, don’t you, that at 0830 on the first working day of 2010 I was, in fact, his first business appointment, his first customer of 2010? And he didnt show up. So just before lunchtime I rang him and he said I had “slipped his mind”. Since all he has to do in his business is show up and service clients, this is no way to start a new business year, no way to have happy […]