Confidence: A Little Goes A Long Way

I received an email from a client tonight. I read it, smiled and went to delete it. And then I thought: “No. There’s something in this which might be important for all of us.” Here’s what my client said:  “You have given me much confidence. Thank you.“ Doesn’t look like much, does it?   So small I almost missed it for a couple of reasons. First off, it’s only eight words and it sounds like a throwaway remark.   It’s always nice to get a thank you, but this isn’t about me. It is about good listening and good noticing but – […]

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