How to Treat Bar Staff, the Barista and Anyone in the Service Industry

Lovelies, when you approach the bar staff or the barista or the checkout person, shop assistant or waiter, here’s how to conduct yourself: Get off your effing mobile phone. End the call. This is another equally valuable human being you are in front of and with NOW. Be present to the transaction and learn to enjoy the human exchange. It is uplifting and can make someone’s day. Work out what you want in advance of arriving at the head of the queue unless the place is empty in which case they might have time and may even enjoy helping you […]

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A Story About Rapport

A few weeks back I went for my annual contact lens check up at the opticians in London where I have been going for several decades. If several means three, it’s longer than that. It’s the only place where I’ve been going all my adult life since I started wearing contact lenses in my early twenties. I am 59. A couple of years ago the man who owned it sold it. It was a tragedy much mourned by those of us who loved the care and attention he’d lavished on us for all that time. It was a lesson for […]

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My Personal Blueprint For Developing A Social Media Strategy

Today Caroline asked in my Money-Making Magic Group: “Hi All, I know there are a few people in here good at the old social media. I’m getting going with FB, Twitter and Linkedin and I really want to have a clear plan/strategy re how often I post, how often I tweet, what each will be about, knowing what I’m doing when I’m sharing with others on social media and so on. I wondered for those of you who are using all of this in your businesses, do you have a plan with it, any resources you could recommend for me to read to […]

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