On Being A Sounding Board: Rewards and Frustrations

For about half of each working day, I listen to clients while they work out their problems. They appreciate a sounding board and no matter what the issue is, they generally have a sense of their own solution. Nevertheless, it helps to talk things through. Things like how much to charge. Things like how to sort out a rather messy situation which has arisen in their business, or a dilemma with one of their own clients. And what strikes me is this. Robust human beings already know what to do, they have an inner knowing but they also appreciate the opportunity to […]

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