Are You Looking the Right Way?

I once ran a conference for 200 people. One of the attendees didn’t like it and asked for his money back. I was sad. Later that same week I went out to lunch with a man, an accounting client, the CEO of his own business. One look at my face and he wanted to know what was wrong. I told him about the one. He was totally amazed. He said he never expected to please more than 50% of any room, let alone 99.5% as I had done. What on earth was the matter with me? Why was my focus […]

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