Two Business Lessons from My Time as a Travel Agent

Having been a traveller all my life, I thought it might be fun to own a travel agency. Alongside the wonderful adventures I enjoyed during those years, which included spending a night on Richard Branson’s Necker Island, I did learn a couple of very valuable business lessons I’ve never forgotten. Lesson #1 – Say NO To The Difficult Client BEFORE They Hire You One day we had a client who was proving difficult. Our job was to be the agent, i.e. stand between our client and the tour operator, helping our client to choose the holiday which would be perfect for her and […]

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