Q48: How Do We Respond to Unfair Online Reviews?

“I think my main ‘issue’ is that we are judged on the Internet with reviews – sometimes fairly and sometimes (it feels) unfairly, irrelevant, off topic, bizarre and totally randomly. We know we can’t please all of the people etc., but how to stick to cancellation Ts & Cs when someone you know WILL write you a bad review because they feel it’s not fair you have charged them even though it was the contract they signed up to.” I would find this very difficult myself, not being a fan very much of feedback or criticism or misunderstandings and, funnily […]

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